Returns Policy

We want you to thoroughly enjoy every product you buy from us. If the beer or spirit you've bought isn't to your liking, please let us know, we'll be happy to replace it with something more suitable or give you your money back. It's all part of us delivering our best every day.

A refund will be processed once we receive the product back in hand - either by post or courier, or brought into our location at 64 Onetangi Road, Onetangi, Waiheke Island 1081.
Once we receive the product back we will process a full refund to you.

Please Note: This replacement/refund guarantee applies to orders within New Zealand only. Notification of returns to our team must be made within 30 days of purchasing. Refunds will be made within 7 days of acceptance.

If you have any concerns, please contact us at operations@theheke.co.nz, or +64 9 372 0020